OLIA Candles Privacy Policy

Effective Date: 01 July 2023

1. Introduction

Welcome to OLIA Candles.
This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information that we receive from users of our website www.oliacandles.co.uk

By accessing or using our website, you acknowledge that you have read and understood the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website.

2. Information We Collect

a. Personal Information: We may collect personally identifiable information that you voluntarily provide to us when using our website. This may include your name, email address, postal address, phone number, and other information you choose to share with us.

b. Non-Personal Information: We may collect non-personal information, such as your browser type, operating system, IP address, and other technical data when you interact with our website. This information is used for analytical and statistical purposes to improve our website and services.

c. Cookies and Similar Technologies: Our website may use cookies and similar tracking technologies to enhance user experience and analyse website traffic. You can adjust your browser settings to reject cookies or be notified when they are being used. However, some website features may not function correctly without cookies.

3. How We Use Your Information

a. Personal Information: We may use your personal information for the following purposes:

– To process and fulfill your orders and requests.

– To communicate with you regarding your account, orders, and inquiries.

– To send you promotional materials, newsletters, or updates (you may opt-out of marketing communications at any time).

– To personalise your experience on our website.

– To improve our products and services.

– To detect and prevent fraud and unauthorised access to our systems.

– To comply with applicable laws and regulations.

b. Non-Personal Information: Non-personal information is used for analytical and statistical purposes to understand user behaviour, trends, and preferences. This helps us improve our website and tailor our offerings to better meet our users’ needs.

4. Disclosure of Information

a. Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, delivering orders, and other necessary services. These service providers are obligated to protect your information and are not permitted to use it for any other purpose.

b. Legal Obligations: We may disclose your information when required by law, such as responding to subpoenas, court orders, or legal processes.

c. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Choices

a. Accessing and Correcting Your Information: If you would like to review, correct, or update the personal information we have about you, please contact us at contact@oliacandles.co.uk

b. Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated version on our website, along with the effective date of the revision. Please review this Privacy Policy periodically to stay informed about how we are protecting and using your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at contact@oliacandles.co.uk.