OLIA Candles Shipping Policy

Effective Date: 01 July 2023

1. Shipping Methods and Delivery Timeframes:

We offer tracked shipping methods to ensure that you receive your orders in a timely and reliable manner. The estimated delivery timeframes for each shipping method are as follows:

– Royal Mail Tracked: 1-2 days

– Free shipping [for Wax Melts Bundle and for orders over £60]: 1-2 days

Please note that these delivery timeframes are estimates and may vary depending on the shipping destination, courier delays, and other unforeseen circumstances. Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Order Processing Time:

Orders are typically processed and shipped within 1-3 business days after payment confirmation, excluding weekends and holidays.

3. Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment. If you encounter any issues with tracking your order, please feel free to contact us on: contact@oliacandles.co.uk

4. Shipping Delays and Exceptions:

While we strive to deliver your orders within the estimated timeframes, there may be occasional delays caused by factors beyond our control, such as severe weather conditions, natural disasters or courier disruptions. We will do our best to keep you informed of any significant delays and work towards a resolution.

5. Address Accuracy:

It is essential to provide accurate and complete shipping information during checkout. We cannot be held responsible for delays or non-delivery of orders caused by incorrect or incomplete shipping addresses. 

Please review your shipping details carefully before finalising your order.

6. Order Modifications:

If you need to modify your order after it has been placed, please contact us on: contact@oliacandles.co.uk immediately. We will do our best to accommodate your request, but once an order has been processed and shipped, modifications or cancellations may not be possible.